Shipping policy

Shipping Policy

Last Updated: August 31, 2026

At OzKonic Kustomz LLC, we work to process and ship orders as quickly and accurately as possible. Because many of the products we offer are sourced from multiple manufacturers and distribution centers, processing and delivery times may vary depending on product availability, brand, warehouse location, and shipping method.

Order Processing

Orders are processed and shipped Monday through Friday, excluding holidays.

Most in-stock orders are processed within 1–3 business days. Certain products may require additional processing time due to manufacturer availability, distributor handling requirements, special-order status, freight coordination, or other circumstances.

Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Shipping & Delivery Estimates

Delivery dates and transit times provided at checkout or after an order is placed are estimates only unless expressly stated otherwise.

Actual delivery times may vary based on:

  • Shipping carrier delays
  • Product or manufacturer availability
  • Warehouse location
  • Severe weather
  • Natural disasters
  • Holiday shipping volume
  • Supply-chain disruptions
  • Customs or regulatory delays
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

OzKonic Kustomz LLC does not guarantee delivery dates provided by third-party shipping carriers.

Tracking Information

Tracking information will be provided when available once your order has shipped.

Please allow time for the carrier’s tracking system to update after receiving your shipment confirmation. In some cases, tracking information may not become active until the carrier scans the package at its facility.

Multiple & Split Shipments

Products in the same order may ship from different manufacturers, distributors, or warehouse locations.

As a result, your order may arrive in multiple packages and on different dates. You may receive separate tracking numbers for each shipment.

You will not necessarily be charged additional shipping simply because an order is divided into multiple shipments unless otherwise disclosed at the time of purchase.

Direct-from-Manufacturer & Distributor Shipments

Certain products may ship directly from a manufacturer or authorized distributor rather than from OzKonic Kustomz LLC.

Processing times, shipping methods, packaging, and carrier selection for these orders may be determined by the applicable manufacturer or distributor.

Oversized & Freight Shipments

Large, heavy, or oversized products may require LTL freight or another specialized shipping service.

Freight shipments may require:

  • A valid telephone number
  • Delivery appointment scheduling
  • Someone to be present to accept delivery
  • Additional residential or liftgate charges
  • Additional charges for limited-access locations

Additional freight charges may apply depending on the product and delivery location. If additional shipping arrangements or charges are required, we may contact you before completing the shipment.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

Once an order has entered processing or has shipped, we may be unable to change the delivery address.

OzKonic Kustomz LLC is not responsible for delays, additional shipping charges, lost packages, or delivery failures resulting from incorrect or incomplete shipping information provided by the customer.

If a shipment is returned because of an incorrect address, refusal of delivery, or inability of the carrier to complete delivery, additional shipping charges may apply before the order can be reshipped.

Damaged Shipments

Please inspect your shipment as soon as it is delivered.

If your package or product arrives damaged, please contact us promptly at nicholas@ozkonickustomz.com.

Keep all original packaging, shipping cartons, labels, packing materials, and the damaged product until the claim has been resolved.

We may request photographs showing:

  • The damaged product
  • The exterior shipping box or packaging
  • Interior packaging materials
  • Shipping labels
  • Any visible damage to the shipment

For freight deliveries, inspect the shipment before signing the delivery receipt whenever possible. Any visible damage should be clearly noted on the carrier’s delivery receipt before accepting the shipment.

Signing for a freight shipment without noting visible damage may affect the ability to file a successful freight claim.

Lost or Missing Packages

If tracking indicates that your order has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, property managers, or others who may have accepted the package.

Please also contact the shipping carrier when appropriate.

If the package still cannot be located, contact us at nicholas@ozkonickustomz.com, and we will assist with determining the appropriate next steps.

Carrier investigations and claims may require additional processing time.

Refused & Undeliverable Shipments

Orders that are refused, returned as undeliverable, or returned because of incorrect customer-provided shipping information may be subject to return shipping charges and other carrier or distributor fees where permitted by law.

Any applicable refund will be handled according to our Return & Refund Policy.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at nicholas@ozkonickustomz.com.

We will make reasonable efforts to accommodate your request; however, changes or cancellations cannot be guaranteed once an order has entered processing, been submitted to a manufacturer or distributor, or shipped.

Special-order products may be subject to additional cancellation restrictions.

Shipping Restrictions

Some products may be subject to shipping restrictions because of their size, weight, hazardous-material classification, manufacturer requirements, or federal, state, local, or carrier regulations.

We reserve the right to decline or cancel a shipment that cannot legally or reasonably be delivered to the requested destination. If an order is canceled for this reason after payment has been collected, the applicable amount will be refunded.

Questions About Shipping

For questions regarding an order, shipment, or tracking information, please contact:

OzKonic Kustomz LLC
Email: nicholas@ozkonickustomz.com