Shipping policy

Shipping Policy

OzKonic Kustomz LLC

Last Updated: October 12, 2026

At OzKonic Kustomz LLC, we are committed to processing and shipping orders as efficiently and accurately as possible.

Because our automotive parts, accessories, and performance products are sourced from multiple manufacturers, authorized distributors, and fulfillment centers, processing times, shipping methods, and delivery estimates may vary depending on product availability, manufacturer requirements, warehouse location, and shipping destination.

Please review this Shipping Policy before placing an order.

1. Order Processing

Orders are processed Monday through Friday, excluding recognized holidays.

Most in-stock orders are processed within 1–3 business days. Certain products may require additional processing time due to:

  • Manufacturer or distributor availability
  • Special-order or made-to-order requirements
  • Warehouse processing schedules
  • Freight coordination
  • Hazardous material handling requirements
  • Product verification or fulfillment restrictions

Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.

Orders placed after normal business hours, on weekends, or on holidays will generally begin processing on the next business day.

If an order cannot be fulfilled within the applicable shipping timeframe, we will communicate available options and provide any notice, cancellation opportunity, or refund required by applicable law.

2. Free Shipping on Qualifying Orders

OzKonic Kustomz LLC offers free standard shipping on qualifying orders over $160 to eligible destinations within the contiguous United States.

Free shipping eligibility is based on the merchandise subtotal after applicable discounts and before taxes.

Free shipping applies only to eligible products and shipping destinations. Certain oversized, heavy, freight, hazardous material, special-order, or manufacturer-restricted products may be excluded.

Any shipping charges or exclusions applicable to an order will be disclosed during checkout before purchase.

OzKonic Kustomz LLC reserves the right to modify or discontinue promotional shipping offers for future purchases.

3. Original Shipping Costs on Returned Orders

Although qualifying orders may receive free shipping, OzKonic Kustomz LLC incurs the actual shipping expense associated with delivering merchandise.

For voluntary returns, including returns resulting from a change of mind, incorrect ordering, or merchandise no longer being needed, the following conditions apply:

  • A 10% restocking fee applies to eligible returned merchandise.
  • Customers are responsible for return shipping costs.
  • Original shipping charges paid by customers are non-refundable.
  • For orders that qualified for promotional free shipping, the actual original outbound shipping cost incurred by OzKonic Kustomz LLC may be deducted from the refund, in addition to the applicable restocking fee.

Any deduction of promotional outbound shipping expenses applies only when disclosed before purchase and permitted by applicable law.

These deductions do not apply to returns resulting from an OzKonic Kustomz LLC error or merchandise received damaged, defective, or incorrect.

Partial Order Returns

If a customer returns only part of an order, the 10% restocking fee applies only to the merchandise being returned.

If the return reduces the value of retained merchandise below the original $160 free-shipping threshold, the actual outbound shipping cost attributable to the returned merchandise may be deducted from the refund when this condition was disclosed before purchase and is permitted by law.

All applicable deductions will be itemized during refund processing.

Please review our Return & Refund Policy for additional information.

4. Shipping and Delivery Estimates

Delivery dates and transit times displayed at checkout or provided after purchase are estimates unless expressly guaranteed.

Actual delivery times may vary due to:

  • Shipping carrier delays
  • Manufacturer or distributor availability
  • Warehouse location
  • Severe weather or natural disasters
  • Holiday shipping volume
  • Supply-chain disruptions
  • Customs or regulatory delays
  • Incorrect or incomplete shipping information
  • Circumstances outside our reasonable control

OzKonic Kustomz LLC does not guarantee estimated delivery dates provided by third-party shipping carriers.

This does not limit any customer rights relating to shipping delays, order cancellation, or refunds under applicable law.

5. Tracking Information

Tracking information will be provided when available after an order ships.

Customers may receive tracking information through Shopify order notifications, email, or other supported communication methods.

Please allow time for the shipping carrier to update its tracking system.

Tracking information may not become active until the carrier scans the shipment at its facility.

6. Multiple and Split Shipments

Orders containing multiple products may ship from different manufacturers, distributors, or fulfillment centers.

As a result:

  • Merchandise may arrive in separate packages.
  • Deliveries may occur on different dates.
  • Multiple tracking numbers may be provided.
  • Different shipping carriers may be used.

Customers will not automatically be charged additional shipping fees simply because an order is divided into multiple shipments.

Any additional customer-paid shipping charges must be disclosed and agreed to before being assessed.

7. Direct-from-Manufacturer and Distributor Shipping

Certain products are shipped directly from manufacturers or authorized distribution centers.

Processing times, packaging, shipping methods, carrier selection, and fulfillment schedules may be determined by the applicable supplier.

OzKonic Kustomz LLC coordinates fulfillment through its distribution network but remains the customer’s point of contact for order-related questions and concerns.

Distributor policies do not override applicable customer rights.

8. Oversized and Freight Shipments

Large, heavy, or oversized products may require LTL freight or specialized transportation.

Freight deliveries may require:

  • A valid telephone number
  • Delivery appointment scheduling
  • An authorized person to accept delivery
  • Residential delivery arrangements
  • Liftgate service
  • Additional access arrangements for restricted locations

Additional freight charges may apply depending on product dimensions, weight, destination, and delivery requirements.

Any additional charges not collected at checkout will be communicated for customer approval before they are assessed.

If the customer declines additional charges, we will determine whether the order can be fulfilled under the original terms or must be canceled and refunded in accordance with applicable law.

9. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Please verify your shipping address before submitting an order.

Once an order has entered fulfillment or shipped, address changes may not be possible.

Incorrect or incomplete customer-provided shipping information may result in:

  • Delivery delays
  • Carrier address correction fees
  • Returned shipments
  • Additional reshipping charges
  • Undeliverable merchandise

Customers may be responsible for reasonable additional costs directly resulting from incorrect shipping information they provided, where disclosed and permitted by law.

OzKonic Kustomz LLC is not responsible for customer-provided address errors but will assist with available carrier or distributor options.

10. Hazardous Materials and Restricted Products

HAZARDOUS MATERIAL PRODUCTS ARE FINAL SALE UPON ORDER PLACEMENT, SUBJECT TO APPLICABLE LAW.

Certain products require special transportation, packaging, documentation, and handling under applicable federal, state, local, and carrier regulations.

Hazardous materials may include:

  • Racing fuels and performance fuels
  • Fuel additives and chemical treatments
  • Flammable or combustible liquids
  • Aerosols and pressurized containers
  • Certain paints, coatings, solvents, and cleaning chemicals
  • Other products regulated as hazardous materials during transportation

Hazardous material shipments may be subject to:

  • Ground transportation restrictions
  • Carrier limitations
  • Additional handling requirements
  • Destination restrictions
  • Special packaging
  • Additional processing time
  • Hazardous material shipping surcharges

Hazardous Material Returns and Cancellations

Hazardous material products are not eligible for voluntary returns, exchanges, or customer-initiated cancellations after order placement, except where required by applicable law.

This restriction applies even if the merchandise has not shipped or remains unopened.

Customers must verify product specifications, quantities, and compatibility before placing an order.

If hazardous merchandise arrives damaged, defective, incorrect, or is not delivered as agreed, contact OzKonic Kustomz LLC immediately.

Do not ship hazardous materials back without written authorization and approved shipping instructions.

Nothing in this policy limits mandatory consumer protection rights or legally required refunds.

11. Damaged Shipments

Customers should inspect their shipments promptly upon delivery.

If merchandise arrives damaged, contact us as soon as possible at nicholas@ozkonickustomz.com.

Please retain:

  • The damaged product
  • Original manufacturer packaging
  • Shipping cartons
  • Interior packing materials
  • Shipping labels
  • All included components

We may request photographs of the merchandise and packaging to assist with a carrier or distributor claim.

Freight Delivery Damage

For freight shipments, inspect the merchandise before signing the delivery receipt whenever reasonably possible.

Visible damage should be documented on the carrier’s delivery receipt.

If significant damage is discovered, contact us promptly for instructions.

Failure to note visible damage may complicate a freight claim but does not automatically eliminate rights provided by applicable law.

12. Lost, Missing, or Misdelivered Packages

If tracking indicates that an order was delivered but the customer cannot locate the shipment, we recommend checking:

  • The delivery location and surrounding area
  • Household members
  • Neighbors
  • Property managers or receiving personnel
  • Available delivery photographs or carrier notices

If the package cannot be located, contact us at nicholas@ozkonickustomz.com.

OzKonic Kustomz LLC will assist in reviewing tracking information and available carrier investigation procedures.

Carrier investigations may require additional time.

A carrier’s delivered scan does not automatically resolve every missing-delivery claim. Each situation will be reviewed based on the available evidence and applicable law.

13. Refused and Undeliverable Shipments

Orders refused by the customer or returned as undeliverable because of incorrect customer-provided information may be subject to reasonable carrier or distributor charges, where disclosed and legally permitted.

These may include:

  • Original outbound shipping expenses
  • Return transportation costs
  • Carrier address correction fees
  • Additional reshipping charges

Applicable restocking fees may also apply to eligible voluntary returns under our Return & Refund Policy.

Charges will not be assessed when the refusal or delivery problem results from our error or when prohibited by law.

14. Order Changes and Cancellations

Orders may be transmitted quickly to authorized manufacturers and distributors for fulfillment.

If you need to modify or cancel an order, contact us immediately at nicholas@ozkonickustomz.com.

We will make reasonable efforts to accommodate requests before shipment.

However, modifications or cancellations may not be possible after an order has entered distributor processing or shipped.

Special-order, made-to-order, custom-built, and hazardous material products may be subject to additional cancellation restrictions disclosed before purchase.

Applicable statutory cancellation and refund rights remain in effect.

15. Shipping Restrictions and Service Areas

OzKonic Kustomz LLC ships to eligible destinations within the United States, subject to product and carrier restrictions.

Certain products may not be eligible for delivery to:

  • Alaska or Hawaii
  • Puerto Rico or other U.S. territories
  • P.O. boxes or APO/FPO addresses
  • Locations with carrier restrictions
  • Destinations where the product cannot legally be transported or delivered

We are not currently shipping to Canada.

Other international shipping destinations are not guaranteed and may be unavailable.

Shipping eligibility and applicable charges will be determined based on the merchandise, destination, and available carrier services.

If an order cannot be legally or reasonably fulfilled, we will notify the customer and provide an appropriate cancellation or refund in accordance with applicable law.

16. Policy Changes

OzKonic Kustomz LLC reserves the right to update this Shipping Policy.

Changes apply to future orders and will not retroactively modify the shipping terms agreed to for previously placed orders, except as permitted by law.

17. Contact Information

For questions about shipping, order fulfillment, delivery, or tracking, please contact:

OzKonic Kustomz LLC

Veteran-Owned Automotive Performance Retailer

Email: nicholas@ozkonickustomz.com

Phone/Text: (951) 973-9123

Website: www.ozkonickustomz.com

Business Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time

Closed Saturday and Sunday.